Privacy Policy

Last Updated: [20 july 2026]

Arora Trucking ("Arora Trucking," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our social media pages, submit a lead form (including Facebook/Instagram Lead Ads), or use our dispatch services.

By using our website or submitting your information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Information You Provide Directly

• Full name
• Phone number
• Email address
• Truck type / equipment type (e.g., Dry Van, Reefer, Flatbed, Box Truck, Hotshot, Small Fleet)
• Business or fleet details (if applicable)
• Any other information you choose to provide through our contact forms, lead forms, or direct communication with us

b) Information Collected Automatically

When you visit our website, we (and third-party tools we use) may automatically collect:

• IP address
• Browser type and device information
• Pages visited and time spent on our site
• Referring website or advertisement
• Cookies and similar tracking technologies

c) Information from Social Media & Advertising Platforms

When you submit a Lead Form through Facebook or Instagram, or interact with our ads, Meta may share certain information you provide (such as your name, phone number, and email) with us, in accordance with Meta's own data policies. We also use the Meta Pixel and Conversions API on our website to measure ad performance and understand how visitors interact with our site.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide dispatch support services
• Contact you regarding load booking, rate negotiation, and account setup
• Match you with services suited to your truck type and business needs
• Improve our website, services, and customer experience
• Measure and optimize the performance of our advertising campaigns (including Facebook/Instagram ads)
• Send you service-related communications, updates, or promotional offers (you may opt out at any time)
• Comply with legal obligations and protect our legal rights

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information with:

• Service providers who help us operate our business (e.g., CRM tools, communication platforms, payment processors)
• Advertising and analytics platforms (such as Meta/Facebook) to measure and improve ad performance, in accordance with their respective privacy policies
• Brokers and freight partners, only as necessary to facilitate load booking and dispatch services on your behalf, and only with information relevant to that purpose
• Legal or regulatory authorities, if required by law, subpoena, or to protect our rights, property, or safety, or that of others

We do not share your information with third parties for their own independent marketing purposes without your consent.

4. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies (including the Meta Pixel) to:

• Understand how visitors use our site
• Measure the effectiveness of our advertising
• Deliver more relevant ads to you on Facebook, Instagram, and other platforms

You can control or disable cookies through your browser settings. Note that disabling cookies may affect certain features of our website.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain business records, and comply with legal obligations. If you would like your information deleted, please contact us using the information below.

6. Your Rights & Choices

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of marketing communications at any time
• Withdraw consent for us to process your information (where applicable)

To exercise any of these rights, please contact us at the email address listed below. We will respond to your request within a reasonable timeframe.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website or ads may contain links to third-party websites or platforms (such as Facebook or Instagram). We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies separately.

9. Children's Privacy

Our services are intended for business use by individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us at:

Arora Trucking Email: aroratruckingus@gmail.com

This policy is intended to comply with general data privacy best practices, including considerations relevant to Meta's advertising and Lead Ads requirements. It is a starting template only and should be reviewed by a qualified attorney before publishing, especially if you collect data from users in California (CCPA/CPRA), the EU (GDPR), or other jurisdictions with specific privacy laws.